Comments on: Do More Than Just Hear, Listen

By: sameve

sameve — Fri, 13 Nov 2009 22:56:43 +0000

Alyssa: Thanks so much! I'm glad you've enjoyed these posts. Sometimes I feel like I'm posting about things that should be obvious to people, but the truth is that we get so caught up in our daily lives that we often forget the little things. Happy to provide a reminder

By: sameve

sameve — Fri, 13 Nov 2009 15:56:43 +0000

By: lysser

lysser — Fri, 13 Nov 2009 01:56:56 +0000

Great post, Sam! I know I've been absent from the twitter/blogging world lately, but I'm back and so glad to have seen this! I remember reading some of your posts before that relate to this subject like the one entitled “Say What's on Your Mind.” I think it's great to post these thoughts because it gives us all some sense of self-awareness that we can use to improve our communication with others and make it more effective and rewarding

By: lysser

lysser — Fri, 13 Nov 2009 01:56:24 +0000

By: sameve

sameve — Tue, 10 Nov 2009 12:41:40 +0000

Matt: Listening to and engaging with customers is very important for businesses and community leaders alike. Social media allows us the unique opportunity to connect with our customers in real time. The downside to that is that it also provides people with a forum to voice their complaints. But, the best companies have a plan in place to deal with negative feedback, and use sites like Twitter as customer service resources. Thanks for sharing your perspective!

By: Matt Cheuvront

Matt Cheuvront — Tue, 10 Nov 2009 09:27:41 +0000

I agree that there is a clear distinction between listening and hearing. Looking at it from a business perspective – the businesses who are successful at actively engaging customers through Social Media are spending a lot of time listening – but not just listening, really hearing and paying attention to what their customers are talking about.

Listening is important – but knowing WHEN to engage and get involved in the discussion is that much more critical – and that, requires spending time to HEAR what your community is saying. Good points Sam.

By: sameve

sameve — Tue, 10 Nov 2009 01:07:38 +0000

Love that line Susan, thanks for sharing! Glad you enjoyed the post

By: Susan Pogorzelski

Susan Pogorzelski — Mon, 09 Nov 2009 22:49:32 +0000

One of my favorite authors, Peter S. Beagle, has a great quote in his book "The Last Unicorn:"

"No, no, listen, don't listen to me, listen."

Sometimes, listening can speak volumes. Great post, Sam!